top of page

About Direct billing

Effective January 1st, 2022, we are unable to provide full-featured direct billing but can usually assist submitting your claim so you have less paperwork to do. Please note you will need to pay for the full cost of your treatment at the time of your visit.


We are hoping to provide you as a courtesy full-featured direct billing by February 2023. When this is confirmed, you will only need to pay for the portion your insurer does not cover at the time of your visit. In some cases, your insurer covers the full cost of your appointment and you won't need to pay at all when you visit!

Also note that we are unable to process "coordination of benefits." i.e. if you are covered by more than one plan you will need to decide which plan you request for us to attempt submitting your claim through; you will need to submit on your own, claims for any remaining amounts not covered by the first claim to your additional insurer(s) for those plans.

In the meantime, for Massage Therapy, Chiropractic and Physiotherapy Treatments only, we can still assist submitting your claim to most major insurance companies for your convenience.  Any covered amounts will be made payable to you. We will provide you a receipt after you make regular payment (debit or credit card) so that you can arrange for reimbursement from your insurance company.

You may need to bring your doctor's referral for reference, if required by your plan, in order for your claim submission to be approved. Every benefit plan is unique. Some plans and policies may require you to submit your own claim to your insurer. We encourage you to contact and confirm with your extended health care provider to ensure your eligibility and avoid disappointment prior to booking. Also, our receptionists need adequate time to receive and verify your insurance information (typically this includes your name as on your insurance card, date of birth, policy #, group #, etc...) and to avoid disappointment we ask you provide this information prior to arriving for your appointment. This is to be done electronically via a form sent to your Jane Account. We also ask you bring your insurance card with you and be ready to present it if needed by our receptionists. As submitting claims for your convenience is a courtesy service, we ask for your patience and that if unexpected problems arise with your claim submission that you kindly pay for your appointment.

Note: we cannot control declined claim submissions. (A third party makes these decisions at the time of your visit). If declined, you are still responsible for paying your appointment fees at the end of your treatment. Also, if your clinician is relatively new at our clinic, direct billing may not be available for your appointment yet until insurers / third parties are able to finalize the clinician's registration in their systems. It is your responsibility to contact us in advance to ask if this might be the case and you are expected to pay at the time of your appointment if your claim cannot be processed.

For Osteopathy, and Dietetics, we are unable to submit your claim until further notice. When we are able to submit for these practices, we will update you here.

Note: During COVID we are not able to accept cash.


Please contact us if you have any questions, such as if your insurance company is one we can submit to, and we will be happy to assist you.

bottom of page